Do you bring your own cleaning supplies?
Yes we do bring our own supplies. We require you to provide a vacuum, mop, and / or broom for the floors.
How many cleaners do you send?
We will send a single cleaner for a one, two, or three bedroom or a team of two cleaners for a four + bedroom home. Need a quick clean? Let us know!
What don't we clean?
We don't clean: human / pet waste or bodily fluids, vermin infestations, exterior windows or balconies, garages or anything that can't be reached with a step stool. We will load and start your dishwasher, but for safety reasons, cannot place them back in your cabinetry. We will only clean accessible areas and will not move furniture or appliances to clean under or around them.
How do I change or cancel a booking?
You can easily change or cancel any booking by simply logging to your account. If you'd like us to handle the change or cancellation, please email firstname.lastname@example.org. Please provide 24 hour cancellation notice, or a fee of $79 will be charged.
What is your Satisfaction Guarantee?
We guarantee that you will be 100% satisfied with your cleaning. If you are not satisfied, please contact us within 24 hours and we'll re-clean for free. No questions asked. Please note this only applies to our Flat Fee cleaning services Toronto - hourly and post-renovation are not covered.
What areas do you serve?
We serve the City of Toronto and some of the surrounding areas. If you're not located within Toronto, let us know where you are and we'll get back to you quickly to confirm our availability.
If I book a recurring cleaning, will I get the same cleaner(s)?
We try our best to accommodate your request for the same cleaner(s) every time you book. Please include your request in the notes during booking.
Is a credit card required to complete my booking?
Yes, but your credit card will not be charged until the cleaning is complete.
What is a Deep Cleaning and Moving Related Cleaning?
"Deep Cleaning" is for homes that haven't been cleaned in a while. If you're moving and would like our team to assist with cleaning, "Moving Related Cleaning" is for you! Services include: baseboards, interior of cupboards and behind appliances.
Is it possible to clean when I'm not home?
Yes we can clean your home when you're not present. Please provide us access instructions when you book.
Hours of Operation?
Open 24 hours.