Frequently Asked
Questions
Why Choose Squeaky Cleaning?
Our name embodies exactly what you want: a squeaky clean home. We are committed to providing a 5-star experience with every clean. Our friendly staff will take care of you from the moment we connect. Give us a call at 647-799-1075 or chat with us online using the chat box in the bottom corner of the screen.
How Can I Get A Quote?
Visit our Book Now page to generate an instant quote based on the size of your home, the type of cleaning that is required and the current condition of the property. All our quotes are based on the number of hours spent cleaning.
How Can I Book A Cleaning?
Our booking process is simple and straightforward. For a general cleaning, a Deep Cleaning or a Move In / Move Out cleaning, select the appropriate option. The main difference between them is the recommended cleaning time that is required. All of our quotes are based on the number of hours spent cleaning. If your home requires more hours than you book to complete everything to a high standard, the cleaners can stay longer and add extra time as needed. The main objective is to complete the cleaning to a very high standard of cleanliness.
How Good Are Your Cleaners?
Squeaky Cleaners take their jobs very seriously. We are full time professional cleaners committed to the art of hospitality. We understand the needs of our valued clients and work very hard to receive compliments for our work.
What is General Cleaning, Deep Cleaning & Move-In / Move-Out Cleaning?
General cleaning is best described as all of the routine cleaning tasks that are typically carried out to upkeep a home. General cleaning tasks to keep a property in good shape. Deep cleaning is required when a property hasn’t been cleaned in a while and needs to be brought back up to a high standard of cleanliness. These cleaners go deeper than standard cleanings and often take more time. Move-In / Move-Out cleaning is a deep cleaning that occurs between occupants. We understand the importance of doing a full scale deep cleaning so the new homeowners can enjoy a sparkling clean environment with no sign of the previous occupants.
Do You Bring Your Own Cleaning Supplies?
Yes we do bring all the cleaning supplies and tools necessary for the job. It is important to share precise details of everything you would like cleaned at the time of booking. All cleaning supplies and tools are included in your booking except a vacuum, which we can bring for an additional $30 charge. Select “Rent A Vacuum” at the time of booking.
How Do I Change or Cancel My Booking?
Your bookings are 100% flexible. Change the appointment date, start time or cancel free of charge right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $79 cancellation fee.
Will I Get A Booking Confirmation?
Yes! Right after you complete your booking, you will receive an automated booking confirmation email. You will also receive login details to your Client Portal where you can view your upcoming appointment, add notes and make changes as needed.
If I book a recurring service, will I get the same cleaner?
Yes! We will always send the same cleaner for repeat visits since they are familiar with your home and you are comfortable with them. We will always give you first priority over booking repeat appointments with your favourite cleaners.
What Areas Do You Serve?
We serve the City of Toronto and most of the Greater Toronto Area. If you are located outside the GTA, contact us for a quote.
Is a Credit Card Required to Complete my Booking?
Yes we do require a credit card on file at the time of booking. We will place a hold on your credit card for the amount of the cleaning two days prior to your service appointment and you won’t be charged until after the cleaning is complete.
How Many Cleaners do you Send?
We will send a single cleaner for bookings that are 4 hours or less. Two cleaners for 5+ hour appointments (2 cleaners for 2.5hr each, totaling 5hr of cleaning time), and 3 cleaners for jobs that are 9+ hours (3 cleaners for 3hr each, totaling 9hr of cleaning time). Our cleaning teams work together to split the total number of cleaning hours that are booked.
What don’t we Clean?
We don't clean: human / pet waste or bodily fluids, vermin infestations, exterior windows or unsafe balconies or anything that can't be reached with a step stool. We can load and start your dishwasher and make your beds with clean sheets. We will only clean accessible areas and cannot clean areas that we can’t physically reach. If you have high ceilings or hard to reach places, please mention this during the booking process and send us photos to ensure we are equipped to clean to your satisfaction.
What is your Satisfaction Guarantee?
We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and good people. They take their jobs very seriously and will work very hard for your satisfaction. It is important to be realistic about the total number of cleaning hours required to complete everything you ask of the cleaners. Book the correct number of hours is necessary to complete a cleaning to a high standard of cleanliness. Good cleaning takes time and depending on the level of detail you require, the cleaning could take longer than your original booking. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations about everything you would like done during the cleaning. It’s important to also return back to your home before the cleaners have finished to authorize extra time as needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority. Visit our cleaning services Toronto page for more information.
Is it Possible to Clean when I’m not Home?
Yes it is possible for us to clean when you are not home. It’s always recommended that the client meets with the cleaners upon their arrival to do a walkthrough of the property and set expectations about everything you would like done. However if you cannot be home, it’s important to share detailed instructions about what you would like focused on during the cleaning. You can provide us with access information whether that’s a lockbox code or visiting the front desk receptionist.
